We collect information you provide directly to us, information we obtain automatically when you use our services, and information from third-party sources.
1.1 Information You Provide to Us
- Account Information: When you create an account, we collect your name, email address, password, and profile information.
- Survey Responses: We collect the responses you provide when participating in surveys, including demographic information and survey-specific data.
- Communication Data: We collect information when you contact us, including your name, email address, and the content of your messages.
- Payment Information: If you make payments, we collect billing information, though payment processing is handled by secure third-party providers.
- Research Data: If you're a researcher, we collect information about your studies, research objectives, and institutional affiliations.
1.2 Information We Collect Automatically
- Usage Information: We collect information about how you interact with our platform, including pages visited, features used, and time spent.
- Device Information: We collect information about your device, including IP address, browser type, operating system, and device identifiers.
- Location Information: We may collect general location information based on your IP address to provide localized content and comply with regional regulations.
- Log Data: Our servers automatically record information when you use our services, including access times, pages viewed, and system activity.
We use the information we collect for various purposes, including:
2.1 Service Provision
- Providing, maintaining, and improving our platform and services
- Processing survey responses and facilitating research studies
- Matching participants with relevant survey opportunities
- Providing customer support and responding to inquiries
- Processing payments and managing billing
2.2 Communication
- Sending you service-related notifications and updates
- Delivering newsletters and marketing communications (with your consent)
- Notifying you about new survey opportunities that match your profile
- Responding to your comments, questions, and requests
2.3 Platform Improvement
- Analyzing usage patterns to improve our services
- Conducting research and analytics to enhance user experience
- Developing new features and functionality
- Ensuring platform security and preventing fraud
We do not sell, trade, or otherwise transfer your personal information to third parties except as described in this policy:
3.1 With Your Consent
We may share your information when you explicitly consent to such sharing, such as when participating in specific research studies.
3.2 Service Providers
We may share information with trusted third-party service providers who assist us in operating our platform, including:
- Cloud hosting and data storage providers
- Payment processing companies
- Email service providers
- Analytics and performance monitoring services
- Customer support platforms
3.3 Research Partners
We may share aggregated, anonymized data with research partners and academic institutions for legitimate research purposes. Individual responses are never shared without explicit consent.
3.4 Legal Requirements
We may disclose information if required by law, regulation, legal process, or governmental request, or to protect our rights, property, or safety.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- Encryption: We use industry-standard encryption for data transmission and storage
- Access Controls: We limit access to personal information to authorized personnel only
- Regular Audits: We conduct regular security assessments and vulnerability testing
- Secure Infrastructure: Our systems are hosted on secure, monitored infrastructure
- Employee Training: Our staff receives regular training on data protection and security practices
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our platform:
5.1 Types of Cookies We Use
- Essential Cookies: Required for basic platform functionality
- Performance Cookies: Help us understand how you use our platform
- Functional Cookies: Remember your preferences and settings
- Marketing Cookies: Used to deliver relevant advertisements (with your consent)
5.2 Managing Cookies
You can control cookies through your browser settings. However, disabling certain cookies may affect platform functionality.
6. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
6.1 Access and Portability
- Request access to your personal information
- Receive a copy of your data in a portable format
- Request information about how your data is processed
6.2 Correction and Deletion
- Correct inaccurate or incomplete information
- Request deletion of your personal information
- Withdraw consent for data processing
6.3 Communication Preferences
- Opt out of marketing communications
- Manage newsletter subscriptions
- Control notification settings
7. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy:
- Account Data: Retained while your account is active and for a reasonable period after deactivation
- Survey Responses: Retained according to research requirements and legal obligations
- Communication Records: Retained for customer service and legal compliance purposes
- Usage Data: Typically retained for analytical purposes for up to 2 years
8. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place:
- Adequacy decisions by relevant authorities
- Standard contractual clauses
- Binding corporate rules
- Certification schemes and codes of conduct
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes:
- We will post the updated policy on this page
- We will update the "Last Updated" date
- For significant changes, we will provide additional notice
- Your continued use of our services constitutes acceptance of the updated policy
If you have questions about this Privacy Policy or our data practices, please contact us: